Shipping and Returns

Please note, due to global supply constraints our team is working hard to fulfil orders and keep our customers up to date. Thank you for your understanding.

Guest Customers

When ordering as a Guest on our Online Store you will receive an Order Confirmation email confirming your order has been received. Within this Order Confirmation email, you will receive confirmation of the items ordered that are in stock, as well as those items that are awaiting delivery to Lincoln Sentry.

To confirm an item is in stock prior to purchase, please use the Online Store to navigate to the product and enter your post code. If the status shows “Stock Available’ then the item is in stock and ready to ship. If the status is ‘Contact us for stock availability’ the item is likely to be out of stock. You can still order the item but there will likely be a delay before dispatch.

Trade Customers

Please ensure you sign in to the Online Store prior to ordering. Once your Online Store order is submitted, you will receive an Order Confirmation email confirming your order has been received. Within this Order Confirmation email, you will receive confirmation of the item/s ordered that are in stock, as well as those item/s that are awaiting delivery to Lincoln Sentry.

You can also review your order history within your ‘My Account’ menu to view the status of your order.

To confirm an item is in stock prior to purchase, please use the Online Store to navigate to the product and enter your post code. If the status shows “Stock Available’ then the item is in stock and ready to ship. If the status is ‘Contact us for stock availability’ the item is likely to be out of stock. You can still order the item but there will likely be a delay before dispatch.

Despatch and Returns

For orders submitted prior to 2pm, items in stock are generally despatched the same day from one of our 24 branches and distribution centres across Australia.

If you would like to enquire about the status of your order or if you would like to return an product please use our Online Store LiveChat to discuss with our local team, or send us a message.

Freight Resupply and Restocking Charges

Freight will be charged on all delivery orders, including any resupply orders.

A credit for the freight on resupplied goods will be provided by Lincoln Sentry when the resupply is due to a short supply, an incorrect product being supplied or faulty product.

Stock returns due to ordering errors or change of mind are at Lincoln Sentry's discretion and are subject to a restocking fee. All such requests must be made within 30 days of delivery.